At Xynocast, we strive to provide exceptional services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our products and services. By engaging with our services, you agree to the terms stated below.

1. Eligibility for Refunds
Refunds may be considered under the following circumstances:

Service Non-Delivery: If a service has not been initiated or delivered within the specified time frame due to issues on our end.
Technical Issues: If our delivered product or service is found to have critical defects that cannot be resolved within a reasonable time.
Subscription Services: Refunds for subscription-based services may be provided for unused portions of the subscription, depending on the terms of the agreement.

2. Non-Refundable Cases
Refunds will not be issued under the following conditions:

If the delay or issue arises due to the client’s failure to provide necessary inputs, information, or approvals.
For services that have been fully delivered and approved by the client.
In cases where the client changes their mind after the service has been initiated or delivered.
For custom solutions or personalized services where resources have already been allocated.

3. Requesting a Refund
To request a refund, please follow these steps:

Contact Us: Email us at consultancy@xynocast.com within 14 days of service delivery or subscription purchase.
Provide Details: Include your name, order details, and the reason for requesting a refund. Supporting documentation may be required.
Review Process: Once we receive your request, our team will review it and respond within 7 business days.

4. Refund Processing
If your refund request is approved, the refund will be processed using the original payment method.
Refunds may take 5-10 business days to appear in your account, depending on your bank or payment processor.
Xynocast reserves the right to deduct transaction fees or administrative charges, if applicable.

5. Dispute Resolution
If you are unsatisfied with the outcome of your refund request, you may escalate the matter by contacting consultancy@xynocast.com. We are committed to resolving disputes amicably and ensuring a fair process.

6. Changes to the Refund Policy
Xynocast reserves the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

7. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us:
Email: consultancy@xynocast.com

We value your trust in Xynocast and are committed to delivering high-quality services. Thank you for choosing us!